Returns

 

Please note that all sales are final, and we do not offer refunds or exchanges for any products or services purchased from us. Once a purchase has been made, it is considered non-refundable.

 

This policy applies to all our products and services, including but not limited to physical goods, digital products, subscriptions, memberships, and consultations.

 

We encourage you to carefully evaluate your purchase before completing the transaction. If you have any questions, concerns, or require additional information about our products or services, please contact our us at info@alphahempsolutions.com or at +1 (410) 205-4925. We are here to assist you and provide any necessary clarification to help you make an informed decision.

 

We apologize for any inconvenience this may cause, but we believe that this policy allows us to maintain the integrity of our business while focusing on delivering the best possible experience to all our valued customers.

 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 


Shipping

 

 

 

  1. Shipping Locations:

    • Currently, we offer shipping services within the United States. However, we have plans to expand our shipping capabilities to international destinations in the near future. Stay tuned for updates on international shipping availability.

  2. Shipping Rates:

    • Our shipping rates are calculated based on the weight or volume of the products being shipped. The specific rates will be provided during the checkout process.

  3. Free Shipping:

    • We offer free shipping for domestic orders within the United States that exceed $35 in total value (pre-tax). For qualifying orders, the free shipping option will be automatically applied during the checkout process.

  4. Shipping Carrier:

    • We utilize USPS Priority Mail for the shipment of our products. This ensures reliable and timely delivery of your orders.

  5. Order Processing Time:

    • We strive to process and ship orders promptly. Typically, orders are processed within one business day (excluding weekends and holidays) from the date of purchase. Please note that this is the processing time and does not include the shipping transit time.

  6. Estimated Delivery Time:

    • The estimated delivery time is typically between 1 to 5 business days after the order has been shipped. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the shipping carrier's operations.

  7. Order Tracking:

    • We provide order tracking services for all our shipments. Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate its expected arrival.

  8. Returns and Exchanges:

    • We currently do not accept returns or exchanges, except under exceptional circumstances. If you believe your situation justifies a return or exchange, please reach out to us through our "Contact Us" page. We will assess each request on a case-by-case basis.

  9. Packaging:

    • To ensure the safe delivery of our products, we take care to package them securely. All products are bubble-wrapped to protect them from damage during transit.

  10. State-Level Restrictions:

    • Please be aware that certain derivatives of hemp may be restricted or prohibited in specific states. It is the responsibility of the customer to familiarize themselves with the regulations and restrictions in their respective state before placing an order.